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All collectionsSigilium as an AdminThe new campaign is not displayed

The new campaign is not displayed

Discover the 2 possible reasons why and our best practices to solve this problem.

There are two possible causes:

• No user has been selected for this announcement

• The update to your signature with the announcement has not yet appeared

Users chosen

Verify that you have selected users for the ad and confirm:

Ad priority

Sigilium allows you to manage priorities in ad display by defining time slots during which one ad takes priority over other current ads.

The priority level of each ad is visible directly from your dashboard.Accélérer le délai pour Outlook

Si vous êtes sur Outlook, l'application se met à jour automatiquement toutes les heures.
Vous pouvez cependant fermer et rouvrir votre application Outlook : votre signature sera mise à jour à la réouverture. 

Speed up the delay for Google Apps

If your signature does not display the correct announcement, you can close and reopen your Gmail tab. Your signature will be updated when you reopen it.

Other

If none of the following points resolve your issue with displaying the new ad,

please do not hesitate to contact support at the following number: +33 1 83 64 02 13 or by email: [email protected]

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